At Savannah House, we strive to make your payment process smooth and secure. Below are the payment options available for your convenience:

1. Credit/Debit Card Payments:

We accept payments via major credit and debit cards, including Visa, MasterCard, American Express, and Discover. When making a purchase, please ensure that the billing information provided matches the information associated with your card to avoid any processing delays.

2. PayPal:

For added flexibility and security, we offer PayPal as a payment option. Simply select PayPal at checkout and follow the prompts to complete your transaction securely. Please note that additional PayPal fees may apply, depending on your region and currency.

3. Bank Transfers:

For larger transactions or corporate orders, we accept bank transfers. To initiate a bank transfer, please contact our Customer Service team for further instructions. Keep in mind that bank transfers may take additional time to process, so we recommend planning accordingly for timely delivery of your order.

Shipping

At Savannah House we understand the importance of timely and reliable shipping to ensure your orders reach you efficiently. We offer a range of shipping services tailored to meet your specific needs:

 

1. USPS (United States Postal Service):

For smaller parcels and standard shipping needs, we partner with USPS to offer affordable and efficient shipping options. USPS services include First-Class Mail, Priority Mail, and Priority Mail Express, with delivery tracking available for added peace of mind.

2. FedEx/UPS:

For expedited shipping and reliable delivery services, we collaborate with leading carriers such as FedEx and UPS. Whether you require overnight shipping, express delivery, or international shipping, FedEx and UPS offer a range of options to meet your time-sensitive requirements.

3. Palletized Curbside Delivery:

For larger items or bulk shipments, we provide palletized curbside delivery services. Your products will be securely packaged on pallets and delivered to your specified location for convenient pickup. This service is ideal for commercial deliveries or large-scale projects requiring efficient handling and distribution.

4. White Glove In-House Assembly:

For a seamless and hassle-free experience, we offer white glove in-house assembly services. Our skilled technicians will deliver your products directly to your location, assemble them according to your specifications, and ensure they are ready for immediate use. This premium service is perfect for high-value items or complex installations that require professional handling and assembly.

Shipping Rates and Delivery Times:

Shipping rates and delivery times may vary depending on the shipping method selected, the destination address, and the size and weight of the items being shipped. During the checkout process, you will have the opportunity to review available shipping options and choose the one that best fits your needs.

Tracking and Support:

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your shipment and monitor its progress until it reaches its destination. If you have any questions or need assistance with your shipment, our Customer Service team is available to provide support and guidance.

Return and Refund Policy:

At Savannah House, we are committed to ensuring your satisfaction with your purchases. Please take a moment to familiarize yourself with our return and refund policy.

Returns Accepted:

• We accept returns of most items within 30 days of delivery.

Customer Responsibility:

• The customer is responsible for returning the merchandise in its original box and in new, unused condition.

Refund Processing:

• Refunds will be processed once the returned product is received and inspected.

Damaged Product:

• If the product is damaged, we will take the necessary steps to repair or replace it.

Contact Us:

• If you need to initiate a return or if you have any questions or concerns, please contact our customer support team at Info@savannahhouse.shop

Stay Updated:

• We may update our return and refund policy from time to time. Please check our website for the most current information.

We appreciate your business and aim to make your shopping experience as seamless as possible. If you have any questions or need assistance with your return, feel free to reach out to our customer support team.

Thank you for choosing Savannah House for your marketplace purchases.

At Savannah House, we take pride in the quality and craftsmanship of our furniture. To ensure your pieces remain beautiful and functional for years to come, please follow these care guidelines:

General Care

• Dust Regularly: Use a soft, dry cloth to dust your furniture weekly. Avoid using abrasive materials that may scratch the surface.
• Clean Spills Immediately: Wipe up any spills promptly with a clean, damp cloth to prevent staining. Avoid using harsh chemicals or cleaners.
• Protect Surfaces: Use coasters, placemats,  to protect surfaces from heat, moisture, and scratches.
• Avoid Direct Sunlight: Prolonged exposure to direct sunlight can cause fading and discoloration. Position your furniture away from windows or use window treatments to reduce exposure.

Wood Furniture

• Avoid Water Damage: Do not leave water sitting on wood surfaces. Use a coaster for drinks and dry surfaces thoroughly if they get wet.

Upholstered Furniture

• Vacuum Regularly: Use a vacuum with a brush attachment to remove dust and debris from fabric surfaces.
• Spot Clean: Blot stains gently with a clean, damp cloth. For tough stains, consult a professional upholstery cleaner.

Leather Furniture

• Wipe Down: Use a dry cloth to wipe down leather surfaces. For deeper cleaning, use a leather conditioner as recommended by the manufacturer.
• Avoid Sharp Objects: Keep sharp objects away from leather to prevent scratches and punctures.

Metal and Glass Furniture

1. Clean with Care: Use a glass cleaner for glass surfaces and a mild soap solution for metal. Dry thoroughly to prevent water spots and rust.
2. By following these simple care instructions, you can help ensure that your  furniture stays in excellent condition, enhancing your home for years to come.

Manufacture Warranty

The following Limited Warranties are given only to the original retail purchaser, subject to all the terms and conditions below. These Limited Warranties are non-transferable. They are handled directly by the manufactuer. 

All warranty periods commence on the date of delivery of the product.